Duties and responsibilities :-
- Carry out the advance level of troubleshooting on Linux OS and application
- Work in a 24 X 7 Environment (NOC).
- Extend technical support the Clients over email and phone.
- Good communication written and verbal.
- Responsible for the uptime of the various client projects being managed / monitored.
- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
- Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
- Shift report generation on daily issues handled / escalated in the form of Daily reports.
- Work on the change request and new Installations
- Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
- Monitoring & Management of Backup Application
- Support Mail applications
- Ensure earlier resolution to the issues to meet SLA
- Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.
- Commissioning and Decommissioning of servers
- Installation of infra applications as applicable
- Working on project work as applicable
- Driving initiatives as applicable
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
- Engineering of systems administration-related solutions for various project and operational needs
- Maintain best practices on managing systems and services across all environments
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
- Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
- Create and modify scripts or applications to perform tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies and deployment processes