Linux L2

Corporate steps

  • AvailabilityFull Time
  • Experience3-6 Years
  • GenderAny
  • Published DateNovember 29, 2021

Linux L2

IT Services
Corporate steps

Duties and responsibilities :-

  • Carry out the advance level of troubleshooting on Linux OS and application
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support the Clients over email and phone.
  • Good communication written and verbal.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  • Shift report generation on daily issues handled / escalated in the form of Daily reports.
  • Work on the change request and new Installations
  • Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.
  • Commissioning and Decommissioning of servers
  • Installation of infra applications as applicable
  • Working on project work as applicable
  • Driving initiatives as applicable
  • Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
  • Engineering of systems administration-related solutions for various project and operational needs
  • Maintain best practices on managing systems and services across all environments
  • Fault finding, analysis and of logging information for reporting of performance exceptions
  • Proactively monitoring system performance and capacity planning
  • Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
  • Create and modify scripts or applications to perform tasks
  • Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
  • Collaborate with other teams and team members to develop automation strategies and deployment processes

Skills
Requirements

Technical Skills :-

  • Strong Linux fundamentals
  • Hands on experience on DNS
  • Experience on any of these apps, Apache, MySQL, PHP,
  • Knowledge of any mail application like Qmail, Postfix.
  • Working knowledge on any hardware like HP/Sun/IBM/Dell
  • Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application and backup application will be an added advantage

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