Duties and responsibilities :-

• Carry out the advance level of troubleshooting on Linux OS and application
• Work in a 24 X 7 Environment (NOC).
• Extend technical support the Clients over email and phone.
• Good communication written and verbal.
• Responsible for the uptime of the various client projects being managed / monitored.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
• Shift report generation on daily issues handled / escalated in the form of Daily reports.
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
• Monitoring & Management of Backup Application
• Support Mail applications
• Ensure earlier resolution to the issues to meet SLA
• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.
• Commissioning and Decommissioning of servers
• Installation of infra applications as applicable
• Working on project work as applicable
• Driving initiatives as applicable
• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes

Skills

Requirements

Technical Skills :-

• Strong Linux fundamentals
• Hands on experience on DNS
• Experience on any of these apps, Apache, MySQL, PHP,
• Knowledge of any mail application like Qmail, Postfix.
• Working knowledge on any hardware like HP/Sun/IBM/Dell
• Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application and backup application will be an added advantage