• Strong Linux fundamentals
• Hands-on experience on DNS
• Experience on any of these apps, Apache, MySQL, PHP,
• Knowledge of any mail application like Qmail, Postfix.
• Working knowledge on any hardware like HP/Sun/IBM/Dell
• Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application and backup application will be an added advantage

Skills

Requirements

Duties/ Roles & Responsibilities – 

• Carry out the advanced level of troubleshooting on Linux OS and application
• Work in a 24 X 7 Environment (NOC).
• Extend technical support to the Clients over email and phone.
• Good communication was written and verbal.
• Responsible for the uptime of the various client projects being managed/monitored.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and also technically update the tickets in the ticketing system for all the issues handled/worked upon.
• Shift report generation on daily issues handled/escalated in the form of Daily reports.
• Work on the change request and new Installations
• Apply patches to the OS/applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
• Monitoring & Management of Backup Application
• Support Mail applications
• Ensure earlier resolution to the issues to meet SLA
• Following up with Vendors – hardware & software whenever required & resolving issues by minimizing downtimes.
• Commissioning and Decommissioning of servers
• Installation of infra applications as applicable
• Working on project work as applicable
• Driving initiatives as applicable
• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments