Duties/ Roles & Responsibilities:

-Troubleshoot problems reported by our customers by technical analysis.
-Diagnosis of the incidents by utilizing skills, tools and technical abilities to troubleshoot the incidences.
-Segregate non-product and environment issues by clear and methodological technical analysis of the incidents and communicating effectively with IT teams of our customers.
-Effectively collaborating with Product team for resolution of the product bugs by providing detailed technical analysis of the issues.
-With your skills enhanced, participate in troubleshooting performance issues on production environments.
-Carrying out proactive technical activities for maintaining the health of the product in application.
-Identifying root causes, proposing test cases and fixes, and developing debugging tools while working closely with product teams.
-Collaborating with various stakeholders across Customer, Product, and Delivery as a technical expert
-Communicating with customers for problem resolution, status reporting etc.
-Championing Supportability and Debug ability initiatives through R&D
-Flexible to work in shifts and rotating week-offs if needed.

Skills

Requirements

Job Specification:-

Technical Skills:
-Strong technical experience in providing L3 support to software products/applications.
-Have worked in Windows Environment of .NET framework, IIS, Databases (Oracle/SQL Server).
-Strong database skills in SQL or PL-SQL/ T-SQL
-Earlier experience in Programming though not desirable would be a plus.
-Experience of working in Cloud/DevOps environment, databases like MongoDB/Cassandra would be an added advantage.
 
Behavioral Attributes:
-Demonstrated problem solving, analytical and troubleshooting skills.
-Heroic get-it-done and problem-solving attitude.
-Good communication and collaboration skills.
-Ability to work seamlessly in a team environment and creating excellent team dynamics.