JOB PROFILE

• Attend promptly Customer to satisfaction for reactive / proactive

  Customer Care assistance for retail and project customer

• Perform knowledge enhancement activities for plumber / technician /

  maintenance staff. 

• Attend for Customer Care assistance of trade partners ( Market) 

• Maintain right spare parts stock and with clear trace and track of its

  usage

• Plan , appoint, manage and monitor outsources service network for its

  proper working.

Skills

Requirements

FUNCTIONAL REQUIREMENTS (HARDWARE)

• Excellent written and verbal communication skills ( English )

• Ability to plan, organize and execute

• Information management

• Team-leadership

• Formal presentation skills

• Persuasiveness

• Adaptability

• Innovation

• Judgment

• Decision-making

• Stress tolerance

• Ability to work on / thru word doc, XLS, online CRM and email.

• Valid driving licence