Technical Customer Care

Corporate Steps

  • AvailabilityFull Time
  • Experience2- 5 Years
  • GenderAny
  • Published DateApril 21, 2022

Technical Customer Care

Building Material
Corporate Steps

JOB PROFILE

• Attend promptly Customer to satisfaction for reactive / proactive

  Customer Care assistance for retail and project customer

• Perform knowledge enhancement activities for plumber / technician /

  maintenance staff. 

• Attend for Customer Care assistance of trade partners ( Market) 

• Maintain right spare parts stock and with clear trace and track of its

  usage

• Plan , appoint, manage and monitor outsources service network for its

  proper working.

 

Skills
Requirements

FUNCTIONAL REQUIREMENTS (HARDWARE)

• Excellent written and verbal communication skills ( English )

• Ability to plan, organize and execute

• Information management

• Team-leadership

• Formal presentation skills

• Persuasiveness

• Adaptability

• Innovation

• Judgment

• Decision-making

• Stress tolerance

• Ability to work on / thru word doc, XLS, online CRM and email.

• Valid driving licence

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