Skills

Requirements

 

• Hands-on Experience with Linux.
• experience in Unix Shell scripting, Oracle, or SQL.
• Good to have ITIL certified
• Experience in Monitoring tools and incident, problem, release & request
• management.
• Should have provided L1/L2 app production support and development
• Working with clients & managing escalations.
• Service Now or any ticketing tool.
• Knowledge of the Trading app is beneficial.
• Good analytical skills & troubleshooting issues.
• Should have handled multiple applications and worked closely with
• business users.
• Ready to work in a challenging environment, shifts including night shift.
• Good team player.
• Resolve tickets raised by the business team & ensure none are unattended.
• Provide handover between shifts.
• Track & maintain issue list & ensure closure.
• Ensure SLA adherence to tickets.