Duties/ Roles & Responsibilities –

•  To supervise service delivery of SPs ( service personnel ) on a daily basis

•  To monitor the call pendency of every SP on a daily basis

•  To take corrective action on pending calls in order to ensure timely closure

•  To provide CBS installation training to SPs

•  To ensure spare parts availability with each ASP

•  To review the requirement of spare parts for each ASP based on consumption trends on a monthly basis

•  To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs

•  To ensure achievement of PMC sales target

•  To check the quality of PMC service deliveries done by SPs

•  To provide proactive installation support to projects & keep records at each stage

•  To provide proactive installation pre-operative guidance to 100% of customers

•  To visit sites during the installation process

•  To organize service camps at project sites

•  To visit sites during service camps

•  To resolve customer's complaints as per defined CC timelines

•  To track & monitor franchisee-wise call quality

•  To personally visit unsatisfied customers and close the loop

•  To ensure that customer satisfaction is more than 95%

•  To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines

•  To visit dealer's counters in the territory

•  To resolve issues of dealers related to customer care

•  To assess dealers plumber's confidence in  products installation

•  To provide CBS installation training to dealer's plumbers to develop them for carrying out quality installations.

Skills

Requirements

Urgent Hiring!

Technician Plumbing | Bhopal | Min Exp - 3 Years | 4 LPA |