Production Support Lead

Corporate steps

  • AvailabilityFull Time
  • Experience7-16
  • GenderAny
  • Published DateSeptember 17, 2021

Production Support Lead

IT Services
Corporate steps

Job Description:-

  • Job Title – Production Support (Lead).
  • Job Location – Mumbai.
  • Duties/ Roles & Responsibilities –
  • Good knowledge about Linux.
  • Basic knowledge about Windows servers
  • Good Troubleshooting skills on Linux as well as Windows.
  • Basic knowledge and experience in scripting.
  • Good knowledge of PL/SQL queries
  • Leading the team of Hands-on resources in L1/L2/L3 production support in a sizable installation.
  • Production Incident troubleshooting Escalate, resolve, guide team, and track production incidents to closure
  • Plan, test, and drive execution of system contingency for Production systems to ensure availability.
  • Problem Solving & Analytics.- Understand and drive impact analysis to identify the root cause of production issues.
  • Incident / Problem Management using Servicenow or any other tool.
  • Software release Testing from an Operations and availability perspective. Review of releases for operational gaps and test the same to ensure a smooth rollout.
  • Review of release scripts/ utilities /code / Deployment SOP as required.
  • Plan, support, and implementation of Release deployment.
  • Coordination with all internal teams, interface with business leads for operations.
  • Builds and maintains positive working relationships with various IT and business teams
  • Ensure process compliance in all operations

Job Specification:-

  • Salary – Hike on Current
  • Qualifications – Must have: BE / B Tech / MCA with a good academic record.

Skills
Requirements

Should have experience in

  • LINUX / Unix 
  • Oracle
  • PL/SQL
  • Deployment SOP 
  • Knowledge and Exp. in Scripting 

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