Assistant Manager Network L3

Corporate Steps

  • AvailabilityFull Time
  • Experience6-10 years
  • GenderAny
  • Published DateSeptember 22, 2021

Assistant Manager Network L3

Design, Creative, User Experience
Corporate Steps

Duties & Responsibilities:

  • Work in a 24 X 7 environment (NOC) and carry out advanced/extensive troubleshooting of Network Security devices / appliances.
  • Monitoring & Management of Network Security devices / appliances.
  • End to end configuration of Network Security devices / appliances.
  • Extend technical support to the clients over email, portal and phone.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Work on ITSM tools like ServiceNow etc.
  • Ensure that the tickets being raised per shift are closed as per the SLA and if not, escalate them using the escalation matrix defined.
  • Append technical update in the tickets for all the issues handled / worked upon.
  • Manage shifts and work on the technical escalations.
  • Generation of periodic reports and validation of daily checklist tasks.
  • Hands-on knowledge/experience on monitoring tools like LogicMonitor etc.
  • Ensure fast resolution of the incident tickets to meet SLA targets.
  • Ensure hardening & patching of devices meet compliance standards.
  • Following up with Vendors, Service Providers & Partners (For hardware / software faults) and resolve the issues, to minimize the downtime.
  • Proficient in documentation and usage of document repository like Confluence.
  • Strict adherence to defined policies, processes and procedures.
  • Customer related sundry activities.
  • Creation and update of Knowledge base, including SOP’s, design documents and best practices.
  • Ensure periodic customer environment knowledge transition/overview to all team members.
  • Help project team in commissioning of new customer/s.

Work on complex changes and service requests.

Skills
Requirements

Technical Skills (Mandatory):

  • Hands-on experience on protocols like VTP, STP, LACP, HSRP, OSPF and BGP.
  • Hands-on experience switch redundancy mechanisms like SVL/VSS, Stack etc.
  • Hands-on experience with Cisco routers and switches (Catalyst), LAN/WAN.
  • Hands-on experience with Cisco Nexus switches (FEX, vPC/VDC, Fabric path) and other switching products like HP Procurve/Dell/Brocade VDX etc.
  • Hands-on experience on NGFW like, Cisco ASA/Sourcefire/FTD, Checkpoint, FortiGate, Palo Alto, Forcepoint etc.
  • Hands-on experience on wireless networking products like, Cisco WLC / Aironet access-points, Aruba MC / access-points / Airwave etc.
  • Candidates with experience on SD-WAN products like, Fortigate, Silver peak, Viptela, Velocloud will be preferred.

Candidates with experience on managing large enterprise networks will be preferred.

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