Duties/ Roles & Responsibilities –

• Experience in Avaya CM 8.0, with Gateway G650 & G450, Avaya Media Server, Avaya CMS, Avaya AES. 
• Experience in Session Manager, System Manager, Oracle SBC.
• Experience in AVAYA Aura Unified Communication, Contact Center administration and troubleshooting.
• Knowledge of recording solutions like NICE, VERINT.
• Cloud solution like Amazon Connect will be added advantage.
• Good customer service and logistical skills.
• Good verbal and written communication skills.
• Ability to manage workload and work independently.
• Must be proactive with the ability to multi-task and prioritize along with having a flexible attitude to meet tight deadlines.

Skills

Requirements